Building a new homes is a process with many steps involved. While my company, MDH, helps our clients successfully maneuver each step and keeps them informed of the next step, it is the first step that is the most important.
The first step is Communication. I’ve recently had some very interesting conversations with clients and potential clients. They reached out to several builders with questions and generally received very little response and interest. They got the feeling the builders weren’t interested in their business. That is not the case with us. Communication is of utmost importance. Every question deserves an answer, even if it is to say, “I don’t know but let me find out.” During a meeting with 3 different clients in the past week, they mentioned that my immediate follow up and level of communication were a huge consideration in choosing us as a builder.
If a company neglects to practice good communication and first rate customer service making you feel as if you are their only client, do you really want to take the next step with them? If the answer is no, and you are thinking of building a new home in the Fox Valley, Green Bay, or surrounding areas, then give me a call.